Customer Services
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Q – What is Moshi Monsters Magazine?

A – Based on Moshi Monsters, the virtual world created by Mind Candy Ltd, each issue of Moshi Monsters Magazine includes hints and tips, Mission guides, puzzles and activities, facts, stories, comics and more, for Moshi Monsters fans of all ages. The magazine is published every 4 weeks, is available on the newsstand in the UK, ROI, Australia and New Zealand and is available in the UK (including Northern Ireland) via subscription.

Q – Who is the publisher of Moshi Monsters Magazine?

A – SkyJack Publishing Ltd publishes Moshi Monsters Magazine in partnership with Mind Candy Ltd. SkyJack Publishing Ltd is a UK-based company that creates high-quality children's entertainment content including magazines, books and websites.

Q – How many issues of Moshi Monsters Magazine are included in a subscription?

A – Subscribers will receive 6 or 12 issues of Moshi Monsters Magazine. The first issue was launched on 17th February 2011. Please note that subscription terms and offers may change and be updated from time to time.

Q – How can I order a subscription to Moshi Monsters Magazine?

A – Subscriptions are only available through: http://www.moshimag.com

Q – How much is a subscription to Moshi Monsters Magazine?

A – Subscriptions will be charged at £17.49 GBP for 6 issues, and £32.99 GBP for 12 issues.

Price includes local taxes where applicable.

Q – Can I purchase a back issue of Moshi Monsters Magazine from this website?

A – As of the 15th April 2014, we are no longer able to offer the Back Issue service.

Q – Is postage included with my subscription?

A – Yes. Postage and shipping will be included in the subscription price.

Q – What languages is Moshi Monsters Magazine published in?

A – Moshi Monsters Magazine is currently only available in English.

Q – Where can I buy Moshi Monsters Magazine on the newsstand?

A – Moshi Monsters Magazine is currently only available on the newsstand in the UK (including Northern Ireland), ROI, Australia and New Zealand.

Q – I'm a first time subscriber. When will my first issue arrive?

A – The confirmation email you receive will state which issue your subscription commences from and the date of dispatch. If you live in the UK, your first issue of Moshi Monsters Magazine should arrive within 4-6 weeks of you placing your order.

Q – My magazine still hasn't arrived. What can I do to find out where it is?

A – The confirmation email you receive will state which issue your subscription commences from and the on sale date. For the UK, we endeavour to ensure that all subscribers receive their magazines before this date. If you have have not received your magazine within this time period, please contact us.

Dispatched magazines cannot be tracked or traced.

Submit an enquiry ticket by visiting: www.skyjackpublishing.co.uk/help

Email: moshisubs@skyjackpublishing.co.uk

The Customer Service department is open Monday-Friday between 11.00am and 4.00pm GMT. If you're calling in out of office hours, or lines are busy, please leave a message and you will be contacted within 24 hours, or the next available working day. Email enquiries will be replied to within 24 hours, or the next available working day.

Q – My magazine has arrived damaged. How can I receive a replacement issue?

A – If your issue of Moshi Monsters Magazine has arrived damaged, you may request to have a replacement copy sent to you. A replacement issue may take up to 10 days to arrive, depending on where you live. To request a replacement copy, please submit an enquiry ticket by visiting: www.skyjackpublishing.co.uk/help or send an email to: moshisubs@skyjackpublishing.co.uk

Q – How do I submit a change of address for my current subscription?

A – Please contact us at least 8-12 weeks before your move with your new address in order to avoid missing an issue. You will need to send us the following information: your name, address, and email address. You can submit a change of address submit an enquiry ticket by visiting: www.skyjackpublishing.co.uk/help or send an email to: moshisubs@skyjackpublishing.co.uk

Q – I'd like to cancel my subscription to Moshi Monsters Magazine. How do I do that?

A – You have up to 30 days from the date you placed your order to cancel your Moshi Monsters Magazine subscription. To notify us of a cancellation, please submit an enquiry ticket by visiting: www.skyjackpublishing.co.uk/help or send an email to: moshisubs@skyjackpublishing.co.uk

Upon cancellation of your subscription, a full refund will be issued to you within 7 days. Refunds of your subscription will be made after deducting the full single issue cost for each magazine you have been sent, including shipping. We also reserve the right to collect any outstanding fees, surcharges, or costs incurred before your cancellation takes effect.

Q – I have a complaint to make regarding my Moshi Monsters Magazine subscription. How can I get in touch?

A – If you are less-than satisfied with your Moshi Monsters Magazine subscription, please contact us at: moshimag@skyjackpublishing.co.uk

Q – How can I get a code for Blingo/where can I buy Series 2 trading cards/I have a problem with my Moshi Monsters membership etc? 

A – Unfortunately, SkyJack Publishing Customer Services can only deal with Moshi Monsters Magazine queries and issues. For all non-magazine related enquiries, please contact the respective Moshi Monsters product manufacturer, or for membership questions, please contact Mind Candy at: hello@moshimonsters.com

Q – Where can I get the latest information on all things Moshi Monsters?

A – By visiting: www.moshimonsters.com

Q – I have an editorial question or comment. How can I get in touch?

A – By emailing us directly at: moshimag@skyjackpublishing.co.uk

NOTE: This email address is for editorial questions or comments ONLY. Emails regarding subscription, newsstand, marketing, advertising or sales will not be addressed at this email address.

Q – I would like to send an editorial comment or general question by postal mail. Is there a physical address I can use?

A – Yes. Please mail your letter to:

EDITORIAL ONLY
Moshi Monsters Magazine
83 Victoria Street,  London,  SW1H 0HW
United Kingdom

Q – How do I obtain permission to reprint the material found in Moshi Monsters Magazine?

A – Items appearing in Moshi Monsters Magazine are protected by federal and international copyright laws. Material may not be copied or reprinted from this publication without prior written authorization from the publisher. To request permission to reprint material contained in this, or any SkyJack Publishing Ltd title, please contact the publisher directly by mail at:

SkyJack Publishing,
83 Victoria Street,  London,  SW1H 0HW
United Kingdom
Phone: +44 (0) 20 3585 4021 
Email: editorial@skyjackpublishing.co.uk 
Web: www.skyjackpublishing.co.uk